COVID-19 energy relief announcements

SmartProcure COVID-19 releases | Network Operators and advisory notices

Potential network demand capacity resets automatically from 1 April 2020

Applies to: NSW

Commencing 1 June 2020 Ausgrid will:

  • Proactively identify customers who have experienced at least a 75% drop in peak demand in April 2020 compared to April 2019 and applying capacity resets automatically from 1 April 2020 (or from the start of the next meter read that occurs after 23 March 2020, for a customer with a Type 5 meter on an EA302 tariff).
  • Repeat the identification and assessment process again based on May 2020 data once it is ready.
  • Provide a list of NMIs to retailers with the effective date of any applied capacity resets and then automatically reverse the bills and re-issue them using the new capacity value based on the peak demand in the month of the reset
  • Offer this assistance until 30 June 2020, unless terminated earlier.

Ausgrid have advised that the process will be automated however we will run our own checks to ensure that all eligible customers are identified and receive the capacity reset.

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Potential demand charge deferral for COVID-19 impacted AusNet C&I customers

Applies to: VIC

AusNet Services cannot eliminate network charges, but they have established a policy which would see specific customers impacted by COVID-19 able to defer parts of their network charges to later in 2020.

These deferrals will be assessed on a case by case basis and where customers meet the required eligibility criteria:

  • For electricity, they can consider deferral of a portion of demand and capacity charges for Critical Peak Demand tariff customers impacted by COVID-19. This applies to C&I customers with usage greater than 160MHWhs per annum
  • For gas, they can consider the deferral of a portion of maximum hourly quantity charges for customers impacted by COVID-19

Eutility will be happy to apply on your behalf to your retailer, who will in turn make application to your network operator.

Relief available for genuine hardship cases from April 30 2020

Applies to: NSW, SA, VIC

Energy Networks Australia

“For small businesses that are mothballed, electricity and gas network charges will not be applied from the start of April to the end of June 2020, if their consumption is less than a quarter what it was in 2019.”

View these Energy Networks Australia media releases:

Energy network relief package announced
COVID-19 Electricity and gas network relief package

Immediate tariff relief for customers consuming less that 40MWhs per annum

Applies to: SA

SA Power Networks

“We will provide immediate tariff relief through the retailer for up to 80,000 small businesses using up to 40 MWh per annum who between April and the end of June consume less than 25% of their usual consumption for that three month period.”

Click here for more details.