COVID-19 energy relief announcement

Published 5 May 2020 at 9:45 am

Applies to: VIC

Potential demand charge deferral for COVID-19 impacted AusNet C&I customers

AusNet Services cannot eliminate network charges, but they have established a policy which would see specific customers impacted by COVID-19 able to defer parts of their network charges to later in 2020.

These deferrals will be assessed on a case by case basis and where customers meet the required eligibility criteria:

  • For electricity, they can consider deferral of a portion of demand and capacity charges for Critical Peak Demand tariff customers impacted by COVID-19. This applies to C&I customers with usage greater than 160MHWhs per annum
  • For gas, they can consider the deferral of a portion of maximum hourly quantity charges for customers impacted by COVID-19

Eutility will be happy to apply on your behalf to your retailer, who will in turn make application to your network operator.