COVID-19 energy relief announcement

Published 1 June 2020 at 10:00 am

Applies to: NSW

Potential network demand capacity resets automatically from 1 April 2020

Commencing 1 June 2020 Ausgrid will:

  • Proactively identify customers who have experienced at least a 75% drop in peak demand in April 2020 compared to April 2019 and applying capacity resets automatically from 1 April 2020 (or from the start of the next meter read that occurs after 23 March 2020, for a customer with a Type 5 meter on an EA302 tariff).
  • Repeat the identification and assessment process again based on May 2020 data once it is ready.
  • Provide a list of NMIs to retailers with the effective date of any applied capacity resets and then automatically reverse the bills and re-issue them using the new capacity value based on the peak demand in the month of the reset
  • Offer this assistance until 30 June 2020, unless terminated earlier.

Ausgrid have advised that the process will be automated however we will run our own checks to ensure that all eligible customers are identified and receive the capacity reset.

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