Once the new energy retail contract is in place, your energy data is sent automatically to our systems, should your retailer not provide this link your energy bills are scanned and you can view them via our Smartview® platform. Bills will only be delayed by ONE day. We store the bills in order to carry out billing checks to verify rates and charges.

No, we do not hold onto your bills for any period of time. We scan and analyse your bills on the day we receive them and forward them to you on the same day. As a result, there is usually only a delay of ONE day.

We receive the vast majority of electricity bills in the first half of each month and there is a minor delay of one day due to us scanning and validating the bills. If you have not received your bill in an acceptable time, please contact us and we will track down the bill in our database and resend it, or we will follow up the issue with your supplier.

No, we are not a retailer, therefore you continue to pay your electricity bills through your current supplier.

You are required to sign a Master Service Agreement and provide 3-12 months of bills or a current retail contract offer.

The NMI (National Meter Identifier) is a unique property identifier and relates your electricity meter or meters to your specific location. The NMI is important as it is used when transferring from one retailer to another.

The MIRN (Meter Installation Reference Number) is used to identify your premise to your gas meters. Like the NMI, the MIRN is important when transferring retailers.

Once a contract has been agreed, signed, and accepted it is legally binding, breaking the contract may result in penalty payments to the incumbent retailer.

If you terminate or vacate a premise during the period of the agreement you may be liable for the unused energy contracted under the terms of the contract. Retail contracts may be transferred to another site or entity within the same state. If the contract term cannot be completed, then you may be liable for termination charges.

Your energy data is automatically sent to our systems, in order to verify rates and charges. We scan and analyse them the day we receive them and forward them straight to you. Your bills will be stamped with the Eutility logo to certify that we have received, processed, and scanned them. You can view your bills and relevant data 24/7 via our online SmartView™ portal.

Retailers will carry out credit checks prior to the contract start and if deemed necessary will request a security deposit or payment by direct debit.