control prompt and professional customer assistance
SmartSupport™ for prompt and professional customer service
Eutility's custom developed CRM system
Over the years Eutility has set up an independent department solely responsible for supporting all customer enquiries, internal sales and staff enquiries as well as the provisioning of retailer and meter company client contracts.
Eutility is proud to boast a custom developed internal CRM system allowing prompt and professional follow up for:
- Market transfers
- Contract validation and compliance
- Customer contract and invoice PDF upload into Eutility’s SmartView™ portal
- Missing PDF invoices
- Contract novation or change of address on customer’s behalf
- Contract cancellations of terminations
- Roll ins or roll outs, actioning site additions or removals
- New connection, including Greenfields
All work is undertaken by our dedicated staff and corresponded immediately to Eutility customers.